Sales Support Team Lead (0726)

Previous experience in customer service, administrative, training or team lead role.

Strong customer service focus with the ability to manage escalated situations professionally.

Skilled in using CRM and order management systems.

Background in training, supervision, or team leadership within a customer service environment.

Extended Health Benefits

Merit Performance

Generous employee discounts

Gym membership discount

Employee Recognition Program

Company events

Team Leadership, Coaching & Development

Provide day-to-day leadership, guidance, and floor support to team members, ensuring questions and issues are resolved promptly to maintain productivity and service levels.

Monitor individual and team performance against key performance indicators (KPIs), service level agreements (SLAs), quality standards, and productivity targets as assigned by management.

Promote compliance with company policies, procedures, and service standards while reinforcing a culture of accountability and customer excellence.

Customer Service & Escalation Management

Investigate customer issues by coordinating with Sales, Operations, Logistics, Warehouse, Delivery, Finance, and other departments to achieve effective resolutions.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.