CX End User Specialist ( IT & ES Speaker)

Knowledge with CRMs (e.g., Zendesk, Darwin, Salesforce - if applicable) and Analytics tools (e.g., Tableau, Metabase).

Previous experience with CX, multi-channel, and written customer support.

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

HEALTHCARE:

Health insurance.

FLEXIBLE WORK:

This role you will be responsible for directly assisting the End Users with inquiries across various channels, resolving technical and complex issues to ensure an exceptional experience for our end users’ ecosystem.

Ensure customer satisfaction by managing all communications (email, chat, phone)

Providing accurate, complete solutions to inquiries and complaints using established methods and tools.

Build sustainable relationships and trust through empathetic, open communication, while diligently researching customer accounts for proper resolution.

Manage and update CRM records accurately, categorizing tickets promptly and consistently, and follow up on pending issues to ensure timely resolution.

Adhere to all processes and policies, proactively escalating trends or critical issues to leadership when necessary.

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

And to get a glimpse of life at Wellhub… Follow us on

Instagram

@lifeatwellhub