Customer Strategy Lead

6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.

4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).

2+ years of people leadership experience.

Passion for SaaS, technology, eCommerce, and customer service.

Experience selling/owning renewal and expansion conversations.

A background with traditional and digital marketing, buying, and measurement.

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. This role is hiring at the Associate Director and Director levels. The pay range for this position located in Seattle is $140,000 - $160,000 per year for Associate Director and $160,000 - $180,000 per year for Director.

Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options

Fertility benefits to support your path to parenthood

401(k) with company match to help you plan ahead

Company-paid life insurance

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline.

Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience.

Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.

Own customer retention for your business; proactively manage renewal risk.

Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.

Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs.