globalhealthcareexchangeinc
Managed Services Analyst II
At a Glance
- Location
- Office Location or Remote, United States
- Work Regime
- remote
- Experience
- 1–2 years
- Compensation
- Estimated hourly compensation $19.71 - $24.50 The base hourly range represe
- Posted
- 2026-07-24T12:24:16-04:00
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Education
- Healthcare
- Insurance
- Supply Chain
Benefits & Perks
health, vision, and dental insurance, accident and life insurance, 401k matc
Requirements
Strong accountability and integrity due to sensitive nature of information.
Strong customer support skills.
Salesforce or other CRM experience preferred.
Technical knowledge of software products
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
Responsibilities
Support accounts as the operational point of contact between customers and internal service delivery teams.
Support building out dashboards compiling account health, service utilization, and operational metrics — supporting delivery managers to present to customers.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers when beneficial — while applying working knowledge of internal and external processes.
Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions; identify and escalate repetitive issues, and resolve escalations as required.
Train and mentor MSA I team members on customer communication and engagement standards.
Support increased adoption of GHX's recommended practices through daily customer interactions.