Collections Associate

1-2 years of experience with default or in-house collections, 0-60 day delinquency preferred.

1-2 years of experience in a contact center environment.

Previous experience in mortgage, financial services or banking preferred.

Strong communication and negotiation skills.

Familiarity with debt collection laws and regulations.

Ability to handle difficult conversations and maintain composure under pressure.

Compensation: $22 an hour

Monthly bonus can range: $0 - $3,000/month

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans

Company HSA, FSA, Dependent Care, 401k, and commuter benefits

Employer-funded life and disability insurance coverage

As a Collections Associate, you will be responsible for contacting borrowers with early-stage overdue payments to negotiate and facilitate the resolution of outstanding debts. You will work closely with borrowers to establish payment plans, answer inquiries, and provide assistance in bringing accounts up to date. Your objective is to recover outstanding balances while maintaining positive customer relationships and adhering to applicable laws and regulations.

Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence.

Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication.

Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies.

Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances.

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of

Forbes’ Most Innovative Fintech Startups in 2025

and