Onboarding Manager

Strong project management and organizational skills

Ability to communicate technical concepts to non-technical audiences

Client-facing experience in onboarding, implementation, or customer success

Ability to manage multiple onboarding projects simultaneously

Medical, Dental and Vision insurance

Unlimited responsible PTO

Flexible work hours

Continued access to

Affiliate & Partnerships Industry Fundamentals Certification

by PXA

The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.

Manage the onboarding lifecycle from kickoff to activation.

Guide customers through platform setup, integrations, and program configuration.

Deliver onboarding sessions and training to clients.

Ensure customers follow best practices for successful program setup.

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on

impact.com

to power more than 350,000 partnerships that deliver measurable business results.