Provider Experience Associate

Structured thinker and a solution-oriented problem solver who has excellent organizational skills and loves checking things off your to-do list

Comfortable working across multiple technical systems and troubleshooting issues as needed

Takes initiative and likes to build things from scratch with little direction

Works well with different kinds of people and is great at building relationships, identifying group pain points, and improving them

Great Customer Service skills, Patient and composed when handling escalations and/or complex cases

Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency

Fundamentals:

Medical / Dental / Vision / Disability / Life Insurance

High Deductible Health Plan with Health Savings Account (HSA) option

Flexible Spending Account (FSA)

Access to coaches and therapists through Modern Health's platform

Generous Time Off

Join a mission-driven Provider Experience team that is focused on building an exceptional experience for our providers. The ideal candidate thrives in an environment where they are able to both help individual providers and build our operational processes that will enable the function to continue to scale. If you're someone who is empathetic, curious, and comfortable working across and building multiple systems in a rapidly changing environment, you should join us!

We are a remote work company. This particular role is eligible for remote work from any of these states:

AK, AZ, AR, CO, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, SC, SD, TN, UT, WV, WI, WY

Respond to provider queries in a timely and accurate way via ZenDesk, ensuring they are set up for success so they can deliver quality care to our members

Identify provider needs and enable providers to use specific proprietary provider tools