Senior Technical Services Engineer- Weekends

You should have 5+ years of relevant experience. We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal associate candidate should also have:

Prior working experience in one of the three Cloud Providers (AWS, GCP or Azure)

Advanced experience with Operating System and Networking Core concepts

Solid fundamentals in Linux, Networking, and Diagnostics

Familiarity with the Linux command line and monitoring tools

Fundamental understanding one or more of the following database: MongoDB, ElasticSearch, MySQL, Postgres, DynamoDB, MS SQL Server

As a Senior Technical Services Engineer, Cloud you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications effectively. You’ll also troubleshoot application problems and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

You will utilize your exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

As a Senior Technical Services Engineer, Cloud, you will:

Support and guide our strategic customers, focus on day-to-day resolution and proactively drive progress

Work closely with your team and our customers to identify, characterize, solve & recover from problems raised to the Technical Support team

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our

Leadership Commitment,

guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone.