Live Chat Customer Support Associate - Bilingual

Experience in using data to identify challenges and priorities.

A high level of integrity; always ready to take on the next task & focused on the customer’s long-term success.

Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc

25 days PTO (prorated) + Birthday Off

8 Paid Holidays

Duvet days (½ day off every quarter)

Volunteer days

The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets.

Elevate Customer Experience:

Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.

Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.

Cross-Functional Liaison:

Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.

We’re helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.  This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.