Salesforce Administrator

The strongest candidates will have one to three years of professional experience as a dedicated Salesforce Administrator along with some prior professional experience in customer-facing roles.

A strong technical understanding of Salesforce, especially as deployed in NPSP

Familiarity with integrations and packages used with Salesforce, especially for non-profits (e.g., Form Assembly, G-Connector, Zapier, Cirrus, and donation payment platforms)

Extensive experience providing support to all kinds of users (e.g., from entry-level staff to senior leadership)

Knowledge of data integrity within Salesforce and familiarity with strategies to drive data quality

Skills in report building and dashboard development

We’re hiring a Salesforce Administrator to support internal users, continuously improve user experience and data quality, and ensure data reliability and consistency across our Salesforce instance.

The Salesforce Administrator will fully own the support, maintenance, and roadmap of core products leveraging Salesforce NPSP, and provide front-line support for our custom Salesforce app.

GiveWell's fundraising and grants management work depends heavily on Salesforce to operate effectively and scale our impact.

Our Technology team currently has only one Salesforce Administrator, and the volume of day-to-day support requests has left little room for proactive improvements such as reducing technical debt, improving data quality, or building new features that would meaningfully benefit our growing organization.

As GiveWell grows and our use of Salesforce expands, particularly in grants management, we expect demand to outpace what a single administrator can sustainably support.

Customer service excellence: You feel like you’ve done a good job when your teammates are served quickly, fully, and with thoughtfulness.