Production Support Engineer– Amazon Connect & CCAAS

4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles.

Minimum 3 years of hands-on experience with Amazon Connect (CCaaS).

Strong knowledge of AWS services including Amazon Connect, Lambda, S3, DynamoDB, and CloudWatch.

Proficiency with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, Zabbix, and Grafana.

Solid understanding of SLIs, SLOs, and core reliability engineering practices.

Excellent communication abilities and strong documentation skills.

All your information will be kept confidential according to EEO guidelines.

We are seeking a Production Support Specialist/Site Reliability Engineer (SRE) with deep expertise in Amazon Connect (CCaaS). This is a production-focused role. You will ensure reliability, stability, and operational excellence for mission-critical contact center environments through proactive monitoring, live troubleshooting, and automation.

Responsibilities

:

Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.

Monitor and maintain observability using

Splunk

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.