ServiceNow Business Analyst (SPM)

2 years of experience with ServiceNow

Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation

Experience working with stakeholders and development team(s) to deliver solutions

Training in ServiceNow Fundamentals

ServiceNow Certified System Administrator (CSA)

In this role, you will analyze and design new business processes, monitoring and providing feedback on process performance.

Collaborate with business users to identify and define detailed product requirements and use cases.

Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.

Developing business processes, gathering requirements and developing stories

Provide process flow and other required system documentation

Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution