Operations Manager, Customer Service

Customer Service Management experience across tech / fintech / gaming industry is an advantage

Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in customer service operations

Demonstrated ability to effectively manage customer feedback and resolve customer issues

Experience with customer service technology and tools, including CRM and support ticketing systems

Sporty is a remote first company in pursuit of sustainability

A competitive salary + individual performance based bonuses every quarter

20 days annual leave + public holidays

Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

Referral bonuses & flash bonuses

Top of the line equipment

As the Operations Manager, Customer Service at Sporty, you’ll be responsible for owning the customer service strategies for products used by millions of daily global users.

We are passionate about caring for our customers, encouraging excellent communication and time efficiency.

We ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.

Develop, implement, and manage customer service strategies to increase the quality and efficiency of support to our customers as well as nurturing existing processes globally

Monitor customer feedback to identify areas for improvement measured by customer satisfaction, effectiveness, efficiency and quality

Recruit, manage, lead, and motivate a team of global managers and customer service professionals, ensuring the team delivers the best support experience to our end users