Senior Customer Success Manager - APAC

Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number.

This is a commercially focused CS organization.

Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems.

5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.

This is a commercially oriented Customer Success team.

Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.

The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales.

They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value.

The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen.

In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.

Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product.

This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

Improving the velocity and stability of software releases, without the fear of end customer outages

Delivering targeted experiences by easily personalizing features to customer cohorts

Maximizing the business impact of every feature through the ability to experiment and optimize

Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types