Damage Prevention and Claims Program Manager

Bachelor's degree required.  Five or more years of relevant experience (e.g., damage prevention, property casualty claims adjusting, damage claims settlement negotiations, field operations support, etc.) required. May consider an associate's degree with seven years of experience or nine years of relevant experience in lieu of degree.

In addition to the above qualifications, the successful candidate will demonstrate:

Proficiency with oral and written communications skills required. Proficiency with PC applications, particularly the Microsoft Office Suite of systems required. Working knowledge of Ameren systems including OAS and Maximo required. Proven ability to quickly establish credibility with internal and external stakeholders through individual contact required. This position is subject to call-out outside of normal business hours including emergency callouts for storm response and third-party damages.

Medical coverage on date of hire

100% employer paid cash balance pension plan

401(k) with company match fully vested on date of hire

Minimum of 15 days paid vacation and 12 paid holidays

Paid parental leave and family caregiver leave

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The Damage Prevention and Claims Program Manager will be part of Ameren Missouri’s Damage Prevention and Damage Claims Oversight Group.  This position is responsible for oversight of the Damage Claims process including appropriate recovery mechanisms as well as supporting the Group's administrative tools for ensuring compliance with State and Federal regulations as an underground utility owner, and contract administration of Ameren Missouri locate vendors.  This role also serves as a subject matter expert on Missouri’s 811 and other excavation regulations.

Oversight of the overall Damage Claims process

Serve as subject matter expert when internal work order management, billing systems, or other internal processes that impact damage claims billing and recovery change

Administer Facilities Damage Claims Lists and associated SharePoint site, as well as supporting associated apps and PowerBI dashboards

Ensure integrity of data used for State and Federal Reporting requirements and underground damage dashboard by performing reviews and audits of the Facilities Damage List and providing feedback to coworkers necessary to close gaps and improve quality of data

Communicate key performance metrics to internal stakeholders, identifying gaps and opportunities

Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for our 1.2 million electric and 132,000 natural gas customers in central and eastern Missouri. Our service area covers 64 counties and more than 500 communities including the greater St. Louis area.