Bilingual Customer Support Specialist

3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.

Full bilingual proficiency (English/Spanish) is a must.

Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.

Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.

Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.

Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.