Associate Billing Specialist - LATAM

Address billing and subscription inquiries, escalating complex issues when necessary.

Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.

Professional development courses in Cloudbeds University

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As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.

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Gather details for credit and refund requests and handle finance-related inquiries.

Analyze billing ticket trends and propose improvements to enhance the customer experience.

Contribute to billing support articles and tutorials to expand internal and external knowledge base.

Participate in task-force projects and assist with the end-of-the-month processes as needed.

What Sets You Up for Success:

Previous experience in billing support, subscription management, or customer service.