varicent
Vice President, Customer Success (Remote)
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At a Glance
- Location
- Dallas, Texas, United States
- Experience
- 5–7 years
- Posted
- 2026-03-15T20:49:05-04:00
Key Requirements
Certifications
- CSM
Domain Knowledge
- Engineering
- Regulatory
- SaaS
Responsibilities
Drive Customer Success Outcomes
• Hold steady renewal rates and reduce down sell & churn
• Expand revenue in accounts through new products and expansion opportunities
• Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base
• Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans
• Expand customer advocacy and referenceable customers