Night Auditor

1+ years’ experience as a Guest Service Agent or similar

First Aid certification an asset

Previous hotel and accounting experience an asset

Ability to understand and adhere to proper credit and cash handling policies and procedures

Able to properly secure guest information

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

Follow up with guests regarding satisfaction with guest-related issues

Process all guest check-ins & check-outs by confirming reservations, assigning rooms, and issuing and activating room keys

Process all payment types such as room charges, cash, checks, debit, or credit

Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate

Balance end of day account, review Front Desk Cash drops