IT Engineer

Minimum of 3 years of experience in IT engineering and supporting roles.

Strong knowledge of IT software, hardware, networking, and infrastructure concepts.

Experience with SaaS platforms (Okta, Google Workspace, O365, Slack, JAMF & Intune, Asana, Atlassian is a plus).

Familiarity with AI-driven IT operations (AIOps) tools or concepts for automation, proactive issue resolution, process optimization, and scripting is a plus, including experience with AI-powered tools for IT support, such as intelligent routing, knowledge management, or chatbot implementation.

Any basic development skills (e.g., scripting languages like Python, PowerShell, or Bash) for automation and system management tasks is a plus.

Ability to analyze and optimize IT processes, implementing solutions for efficiency (including leveraging AI/automation where applicable).

Transparent career development and pay;

A flexible, hybrid working policy (5 days in the office per month).

A rewarding, supportive and healthy company culture.

Supplemental and additional health insurance;

Referral bonus program.

Stay happy and healthy with a contribution to your health through the OpenUp platform, and Sportmaster program;

This role is part of our Holding team based in Macedonia. Our modern office is home to a diverse and talented team of over 100 professionals across various disciplines, including experts in Technology, Data, Motion Design, Marketing, and SRE.

Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales, Operations, Finance, Hospitality, Recruitment, People, and Marketing. We're the backbone of DEPT®, ensuring seamless operations and empowering Depsters to reach new heights. If you're hungry for success, eager to fuel business growth, and ready to embark on exciting ventures, join us! Together, we focus on delivering cutting-edge solutions for some of the world’s leading brands, such as Meta, TikTok, eBay, Netflix, Logitech, Philips, and more, while fostering an environment of global collaboration and innovation.

In this role, your primary focus will be collaborating with various business functions to support the technical aspects of our strategic projects as part of the Global IT team, including leveraging AI tools and technologies to optimize solutions and processes. You will work closely with stakeholders across the organization to translate business needs into effective technical solutions, ensuring successful delivery and alignment with our global initiatives. In addition to your project responsibilities, you will manage related IT support requests, helping to provide a seamless and efficient technology experience for colleagues. We are committed to supporting both your professional and personal development through comprehensive technical training, while also fostering strong interpersonal and soft skills to help you build a well-rounded career at DEPT®. You will also contribute to maintaining and enhancing our internal infrastructure, while delivering high-quality remote support across the organization. If you enjoy working at the intersection of business and technology, solving technical challenges, and optimizing IT processes in a dynamic environment, including exploring and implementing AI-driven improvements, we’d love to hear from you.

Play an active role in the Global Support process.

Contribute to project coordination, resource allocation, and ensuring timely, within-budget project delivery.