Customer Support - Contact Center - (Evenings & Weekends)

High school diploma or equivalent with previous experience in customer service or related field.

Strong communication skills, both verbal and written.

Proficiency in Microsoft Office Suite and CRM software.

Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.

Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

Medical, dental, and vision options: Available on the 1

st

day of the month following your start date!

Paid time off plan: 13 days accrued annually during your 1

st

year; 16 days accrued during your 2

Schedule and create accurate and complete service tickets for residential and commercial customers.

Promote all products and services, quoting accurate pricing when appropriate.

Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Conduct outbound calls for customer follow-ups as needed.

Coordinate with Dispatch teams to prioritize and fulfill customer requests.

Update and maintain accurate records of customer interactions in the ERP system.