Technical Account Manager Architect - LATAM

5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles

5+ years of relevant industry experience in implementing, operating, and/or supporting  operating scalable, fault-tolerant, distributed database management systems ("DBMS")

Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data

Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.

Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g.

A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet

Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs

Provide architectural, technical, and migration guidance and assistance

Lead projects, escalations, and meetings to enable ongoing user/customer success

Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team

Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans

Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment