IX Mid Market & Commercial Revenue Architect Manager

2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.

6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).

Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.

Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.

Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

Mental Health benefits with covered therapy and coaching.

401(k) program to help you invest in your future.

Education & learning stipend for personal growth and development.

Flexible vacation time to promote a healthy work-life blend.

Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects.

Provide consistent coaching on account strategy, executive presence, and value realization.

Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS.

Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries.

Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes.

Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the IX customer segment.