connectwise
Manager, Customer Success
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 2+ years
- Posted
- 2026-02-23T16:57:54-05:00
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Cybersecurity
- SaaS
Responsibilities
Team Leadership & Development
· Recruits, hires, onboards, and develops a team of 4-5 Product Adoption Specialists, providing ongoing coaching, performance management, and career development support.
· Establishes clear performance expectations, monitors individual and team metrics, and conducts regular one-on-ones to drive accountability and professional growth.
· Creates learning and development programs to build team expertise in product knowledge, change management methodologies, training delivery, and consultative engagement skills.
· Manages workload distribution across the team, ensuring appropriate assignment of partner accounts based on complexity, specialist capacity, and development opportunities.
Adoption Strategy & Program Development
About the Company
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Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Manager, Product Adoption leads a team of Product Adoption Specialists responsible for driving successful product adoption and utilization across ConnectWise's partner ecosystem. This role works in partnership with Partner Success leadership to develop and execute adoption strategies, scale enablement programs, and optimize the partner onboarding-to-value journey. The Manager is accountable for team performance, process optimization, adoption methodology development, and ensuring consistent execution of change management best practices across a high-volume portfolio of partner engagements. This leader balances hands-on coaching and team development with strategic program design and cross-functional collaboration to maximize product adoption outcomes and accelerate partner time-to-value.