Staff Software Engineer, Customer Service (Remote)

7+ years of professional development experience, with a focus on backend technologies and building services using Go.

Proven expertise building APIs using GraphQL and REST.

Demonstrated success integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others. Exposure to contact center tooling like Twilio and Amazon Connect is a plus.

Experience designing backend systems specifically for Salesforce integration, with a solid understanding of how Salesforce consumes external APIs (Apex callouts, External Services, Platform Events, Data Cloud ingestion, etc.).

Experience establishing future technical vision along with other Staff and Principal Engineers, and driving alignment with technical and non-technical stakeholders.

Excellent written and verbal communication, with a commitment to quality documentation.

Take a lead role in developing the technical architecture and roadmap driving the transformation of our customer service tech stack, in collaboration with stakeholders across the organization.

Build architectural standards and best practices for ezCater’s software platform.

Set the technical strategy and vision for the Customer Service roadmap, focused on enabling integration with Salesforce Service Cloud.

Strike a balance of quality and speed while working on company-level priorities.

Be a visionary leader providing guidance and mentorship to your teammates across the organization.

Raise the bar for software quality, architecture, and expectations of what is achievable within the engineering organization.