AT&T Sales Support Specialist

The Specialized Support - ACC/AT&T is responsible for providing comprehensive presales support for ACC and AT&T opportunities.

The role serves as a critical bridge between AppDirect Advisors, providers, and internal teams while mastering the intricate language, acronyms, and multiple systems that define the ACC/AT&T environment.

Success in this position requires adaptability to apply learned information to similar but varied situations across diverse customer scenarios.

Customer service orientation with problem-solving mindset and patience for complex issues

Provide presales support for new and existing ACC/AT&T opportunities including detailed serviceability research and quoting

Generate accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements

Submit and track orders through multiple ACC/AT&T provider systems with meticulous attention to detail

Process and resolve billing tickets requiring careful analysis and provider-specific knowledge

Interface directly with AppDirect Advisors to support their customer success initiatives with ACC/AT&T services

Learn and master complex ACC/AT&T acronyms, terminology, and system-specific processes

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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