haier
Digital Consumer Experience Advocate (Remote – Must Reside in the Louisville, KY Area)
At a Glance
- Location
- Usa, Kentucky, United States
- Employment
- Full time
- Posted
- 2026-07-07
Benefits & Perks
: $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid
Requirements
Experience in customer service or contact centers, ideally with written communication channels or chat-based support.
Experience with GE Appliances Call Centers or equivalent customer service experience.
Responsibilities
Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites.
Respond Professionally: Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution.
Engage Through Digital Channels: Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms.
Utilize Internal Resources: Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed.
Follow Protocol: Maintain high standards of protocol and adhere to established guidelines.
Support business growth goals by identifying sales opportunities.