Scaled Customer Success Manager

2–3 years of experience in Customer Success or a related role in the SaaS industry.

Proven ability to manage a large customer portfolio (200+) efficiently, using automation and one-to-many strategies to drive outcomes at scale.

Proactive problem-solver with a sharp root cause mindset and a track record of turning customer risks around.

Comfortable with data, you use metrics to make decisions, not just report on them.

Commercially minded — you understand the link between customer health and revenue, and you've hit or contributed to NRR or retention targets before.

Hands-on experience using AI tools (such as ChatGPT, Claude, or similar) to improve workflows, communications, or customer engagement.

Scaled Customer Success Manager

, you will manage a broad portfolio of customers, ensuring their success through a mix of high-touch and one-to-many engagement strategies.

You will be pivotal in customer retention, adoption, and growth, driving efficiency through scalable processes and automation, with accountability for GRR & NRR within your segment.

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to excite the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals worldwide who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun.

We genuinely love what we do, and we’re looking for like-minded people to join us on this fantastic journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create unforgettable experiences together at ROLLER!