Senior Customer Care Specialist (MISUMI - Schaumburg, IL)

6+ years of experience in customer support, customer operations, or order management (preferably in a technical or manufacturing environment)

Strong ability to navigate technical product discussions (e.g., specifications, compatibility, or configurations)

We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic & AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HSA and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays.

Salary Range:

$30.75-$33.65/hr (depending upon experience)

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.  The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company's sole discretion unless and until paid and may be notified at the Company's sole discretion, consistent with the law.

About Fictiv

Own the customer experience end-to-end for quotations and sales orders—ensuring fast, accurate execution within our 30-minute turnaround expectations

Act as a trusted advisor and advocate for customers, navigating product specifications, pricing, availability, and order status with confidence

Resolve complex customer inquiries across orders, expedites, investigations, documentation, and RMA/credit requests

Serve as a primary point of contact for quality and service issues, partnering cross-functionally to drive timely and effective resolutions

Handle inbound phone, chat, and case management workflows with professionalism, urgency, and precision

Leverage internal tools and systems (ERP, case management) to drive first-contact resolution and operational excellence