Customer Support Engineer - Bilingual

You possess programming skills (e.g., Python, JavaScript) and familiarity with APIs, REST, and developer tools.

You excel at communicating complex technical concepts clearly to both technical and non-technical audiences.

You’re customer-obsessed, proactive, and driven to deliver exceptional experiences.

Familiarity with cloud platforms (AWS, GCP, Azure, OCI).

Knowledge of data analysis tools (e.g., SQL, Pandas, Jupyter Notebooks).

Accommodations Request Form

🐣 100% Parental Leave top-up for up to 6 months

🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend

✈️ 6 weeks of vacation (30 working days!)

Customer Interaction: Answer incoming calls, respond to customer inquiries, and resolve complaints promptly and professionally.

Technical Support: Assist customers with integrating and optimizing Cohere’s API and tools via email, chat, call center calls, ticket system, and Discord.

Resource Development: Create and update self-service resources like documentation, tutorials, and FAQs to empower users and reduce ticket volume.

Feedback Loop: Share customer insights with Product and Engineering teams to influence roadmap decisions and improve user experience.

Process Improvement: Leverage internal tools to identify opportunities for automation and process enhancement.

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

As a

Customer Support Engineer