gusto
Partner Success Manager
At a Glance
- Location
- Denver, CO; Atlanta, GA; San Francisco, CA;New York, Phoenix, AZ; Chicago, IL; Las Vegas, NV;
- Experience
- 6+ years
- Compensation
- OTE) for this role range from $145,000–$178,000 in Denver and most remote loc
- Posted
- 2026-06-01T13:02:12-04:00
Key Requirements
Required Skills
Domain Knowledge
- Accounting
- Medical
Benefits & Perks
rd stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus
Requirements
6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients
4+ years in a customer-facing role
2+ years of experience partnering closely with sales teams (preferred)
Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs
Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems
Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
Responsibilities
As a Partner Success Manager, you’ll play a key role in expanding Gusto’s presence within the accounting market, with a focus on our largest and most strategic accounting partners.
This is not a traditional support role—you’ll help define and scale our enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth.
You’ll engage directly with C-level executives, senior practice leaders, and key stakeholders at large regional and national accounting firms.
Acting as a strategic advisor, you’ll develop a deep understanding of each firm’s business, challenges, and goals, and guide them on how to leverage GustoPro to improve efficiency, enhance client offerings, and grow their practice.
Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from GustoPro
Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs