AI Transformation Strategist

5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at VP and Director level across CX, Operations, and Technology functions

Demonstrated experience scoping, building, and shipping AI or conversational AI products, ideally in an agent development or product strategy capacity

Demonstrable experience shaping AI or digital transformation programs at a senior program level, including building business cases that secure sponsorship and budget commitment

Strong technical fluency: comfortable partnering with engineers and PMs on product architecture, conversational design, and agent development tradeoffs

Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture

Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

AI Transformation Strategist

sits at the intersection of enterprise strategy and hands-on AI agent delivery.

You will primarily engage at the VP and Director level — with CX, Operations, Technology, and Digital leaders — to define transformation priorities and drive execution, while maintaining the executive fluency to contribute credibly in C-suite conversations when required. This is not a narrowly specialized role.

You are expected to move fluidly between strategic advisory and agent development, combining structured problem-solving, conversational design, and customer insight to drive transformation from the program office to the build environment.

Partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building the agentic experiences that make that transformation real, leveraging NiCE's full platform to automate service, augment the workforce, and deliver intelligent experiences at enterprise scale.