Customer Service Coordinator

Develops, qualifies, and effectively promotes products and services

Detail oriented with high level of accuracy

Presents pricing, credit, and terms information in accordance with standard procedures

Creates a positive customer experience to help generate sales and repeat business

Maintains complete and accurate records:

Processes customer information accurately and according to process

Uses available tools for monitoring and tracking information

Contact Center Team Partnership:

At Crew2, we know great things happen when talent and opportunity cross paths.

We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect.

This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment.

These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database.

This position may include developing and qualifying sales leads.  The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Customer Experience: