Business Operations Lead

Zipline’s Operations team is looking for a motivated and experienced Fulfillment Supervisor to support our fulfillment operations across the greater Austin area.

In this role, you will oversee the day-to-day fulfillment operations of three to five charging sites, ensuring each location operates safely, efficiently, and consistently.

You will lead Fulfillment Operators across multiple locations, manage staffing and labor needs, monitor performance, and identify opportunities to improve our processes and customer experience.

At least two years of experience in operations, warehouse logistics, retail management, fulfillment, distribution, or a related field.

Experience using performance data to make decisions and improve operational results.

Lead, coach, and support a high-performing team of Fulfillment Operators across three to five sites.

Own daily fulfillment operations, ensuring each site runs safely, efficiently, and reliably.

Partner closely with Flight Operations, Customer Operations, and other cross-functional teams to coordinate daily priorities and resolve operational issues.

Monitor site performance and hold the team accountable for achieving key operational metrics.

Ensure customers receive the best possible experience with every order by maintaining strong order accuracy, fulfillment speed, and service quality.

Use operational data to identify performance gaps, bottlenecks, and areas of inefficiency.