Support Engineer

5+ years of experience in IT support, systems administration, or a similar role, ideally within a global or remote-first SaaS organization.

Strong troubleshooting experience across both

Experience administering enterprise productivity platforms such as

, with experience supporting cloud-based infrastructure.

Experience writing automation scripts or improving IT processes through automation.

Excellent communication skills and a customer-first approach to technical support.

At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard. We’re looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution.

We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at

https://www.zoneandco.com/careers

Join Our Global Mission

Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor.

Employment Terms

Systems & Support Engineer

to join our global IT team and play a key role in delivering an exceptional technology experience for our employees.

As part of our remote-first, globally distributed company, you'll provide front-line technical support while helping manage and improve the systems, devices, and cloud infrastructure that keep our business running.

You'll be the primary IT support contact for our EMEA region, working within our follow-the-sun support model and collaborating closely with colleagues across APAC and the Americas to ensure seamless global coverage.

This is an exciting opportunity for an experienced IT professional who enjoys solving technical challenges, improving processes through automation, and delivering outstanding customer service in a fast-paced SaaS environment.

Provide L1 and L2 technical support to employees across Windows and macOS environments via ticketing systems, chat, and video calls.