L1-L2 Service Desk Engineer

Strong customer-service and communication skills;

Good troubleshooting and problem-solving abilities;

Ability to prioritize tasks, multitask, and work within SLA requirements;

Responsible, organized, and detail-oriented approach to work;

Ability to stay calm and professional while supporting a high volume of users;

Team player with a proactive and flexible mindset;

Proven experience supporting end-user devices in enterprise environments;

Strong knowledge of Windows 10/11 administration;

Strong experience with MacOS support (Linux knowledge is considered a plus);

Understanding of endpoint security principles, including patch management, antivirus, and encryption;

Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;