Customer Solutions Architect, Amazon Connect

Caylent is a place where everyone belongs

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Medical Insurance for you and eligible dependents

401k plan with company match up to 4% and immediate vesting

Competitive phantom equity

Company issued laptop

Dental and Vision insurance

Term Disability Insurance

Client Engagement and Pre-Sales

Provide technical thought leadership and serve as a trusted advisor to customer executives, helping shape CX transformation strategies and long-term technology roadmaps.

Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.

Author proposals, solution designs, and statements of work that accurately capture customer requirements, technical constraints, assumptions, and delivery approach to ensure successful project outcomes.

Conduct technical discovery workshops to understand client business challenges and translate them into actionable technical solutions

Develop proof-of-concepts and prototypes to demonstrate the value of Amazon Connect features and capabilities.

We are seeking a Customer Solutions Architect specializing in Amazon Connect to partner with our sales team and enterprise clients. The right candidate combines deep Amazon Connect expertise with broad AWS knowledge and a proven ability to establish themselves as a trusted advisor. You are passionate about transforming how businesses connect with their customers and love working backwards from real business challenges to design innovative, scalable CX solutions.