Practice Assistant

Experience in telehealth operations, medical assistant support, or virtual healthcare administration

Proficiency with EMR systems (Athena) and Slack/multiple communication platforms

Strong organizational skills with high attention to detail

Excellent written and verbal communication

Healthcare terminology and HIPAA compliance knowledge

Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)

Compensation

: $18-20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.

Opportunity to join a fast-growing, mission-driven healthcare startup

Health, dental, and paid time off benefits

100% remote work environment

Clinical Documents & Chart Management

Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.

Administration of Phone & Messaging

Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.

Medical Records Coordination

Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.