Account Support Specialist - Central Enterprise

Experience with SFDC (or similar CRM) and quote/approval workflows.

Ability to coordinate across sales, deal desk, customer success, and partner teams.

A relationship-first mindset — this account values consistency and responsiveness above all.

WHAT YOU CAN EXPECT FROM US:

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TA-Ops@purestorage.com

Everpure is seeking a dedicated Account Support Specialist to support one of our largest and most complex MSP partnerships, representing over $10M in annual business across 130+ arrays and ~50 petabytes of data.

Their Elite MSP status, reseller motion, high renewal volume, and multi-layered approval processes require focused, full-time support to protect and grow this partnership.

This role is central to keeping renewals, quotes, and cross-functional coordination running smoothly — while ensuring the consistency and responsiveness this customer values.

Own renewal pipeline health — Track 50+ upcoming renewals (74 total through 2031), proactively flag expirations, and ensure quotes are built, approved, and delivered on time and at correct rate-card pricing.

Drive new business quoting — Support the Account Executive in initiating and pushing quotes through the approval chain, and ensure opportunities are accurately logged and staged in SFDC.

Manage the VAR relationship — Serve as the primary internal contact for quote delivery, order processing, and PO intake with this MSP's reseller partner.