amplitude
Manager, AMER Technical Support
At a Glance
- Location
- San Francisco, California, United States
- Experience
- 5+ years
- Compensation
- nia: California salary range: $146,000.00 - $219,000.00 base salary (inclusive of bon
- Posted
- 2026-03-05T13:14:30-05:00
Key Requirements
Required Skills
Certifications
- SAFe
Domain Knowledge
- Automation
- Embedded Systems
- Engineering
- Finance
- Insurance
- Marketing
Benefits & Perks
long with excellent health insurance, we offer flexible time off, a monthly
Responsibilities
Lead and grow a high-performing team of Technical Support Engineers, shaping the future of support in a core region for Amplitude.
Own and optimize daily operations keeping in mind support targets (SLA and CSAT) and a focus on customer outcomes.
Drive product improvements by surfacing patterns from support and advocating for customer needs.
Scale regional support using automation and AI.
Develop your team's technical and operational maturity.
Collaborate with key stakeholders such as Product, Engineering, and Customer Success to resolve escalations.
Team
along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a subscription to Modern Health, and a generous Learning & Development stipend.
The Product:
Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.
About the Company
The Company:
Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
We care about the well-being of our team:
along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a subscription to Modern Health, and a generous Learning & Development stipend.
The Product:
Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.