midihealth
IT Support Specialist
At a Glance
- Location
- Remote
- Work Regime
- remote
- Experience
- 2+ years
- Compensation
- salary range for this role is $75,000 - $85,000 per year, based on factors su
- Posted
- 2026-07-28T11:58:21-04:00
Key Requirements
Certifications
- ITIL
Domain Knowledge
- Education
- Hospitality
Requirements
You should be comfortable teaching people how to use technology.
2+ years of experience in a customer-facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success).
Google Workspace, Slack, Zoom, and Notion.
Identity Management:
Experience supporting Athena.
Hardware Environment:
Responsibilities
We are looking for a service-oriented IT Support Specialist to join our team.
Be the First Line of Defense:
Serve as the primary point of contact for incoming queries, prioritizing a high-touch, "white-glove" customer service experience.
Translate "Tech" to "Human":
Troubleshoot hardware and software issues, but more importantly, explain solutions to non-technical colleagues in clear, jargon-free language.
Onboarding Experience:
About the Company
Midi Health is the largest virtual care clinic for women in midlife navigating perimenopause, menopause, and other hormonal transitions. We combine expert clinicians, evidence-based protocols, and a modern technology platform to deliver care that has historically been underserved by the healthcare system. We're a fast-growing, mission-driven company building the infrastructure and products that define this new category of care.