Senior Client Care Consultant

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

8+ years’ experience in financial services, payments, SaaS, technology, or client‑facing operational support.

Strong analytical and problem‑solving skills, with proven ability to navigate ambiguity and manage complex client situations independently.

Experience coordinating with Product, Technology, Risk, Legal, or equivalent cross‑functional partners.

Preferred Qualifications:

Work Hours:

Varies upon the needs of the department.

Travel Requirements:

This position requires travel 5-10% of the time.

Mental/Physical Requirements:

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

The Senior Client Care Consultant is a key member of Visa’s white‑glove Concierge support team, dedicated to our most valued Global and Key clients. This role owns complex operational issues end‑to‑end, delivers a high‑touch client experience, and acts as a trusted advisor across client and internal stakeholder groups.

As a senior individual contributor, the Senior Consultant operates with high autonomy, navigating ambiguity, coordinating cross‑functional partners, and driving improvements to processes, knowledge, and service delivery. The role also acts as deputy to the Team Lead, supporting daily coordination, escalations, and decision‑making when needed.

Essential Functions

Client Issue Resolution & Relationship Management

Serve as a primary point of contact for operational and tactical issues for assigned Key and Global clients, delivering white‑glove, VIP‑level service in line with the Client Resolution – Concierge model

Build deep relationships with client operational stakeholders understanding their systems, configurations, business drivers and preferred ways of working

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.