Customer Success Associate

A client-facing professional with 1+ years of experience in high volume outreach or user support.

Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!

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The Customer Success Associate role at AlphaSense supports the day to day experience of our clients.

CSAs help active users get value from the platform through support, training, and consistent engagement.

CSAs work closely with Account Managers, who own the commercial relationship with each account.

Your focus is usage, engagement, and adoption, flexing to whatever the business needs.

Because you speak with many types of users, you will also partner with Account Executives, our support team, and product teams to share insights that improve the client journey.

Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow.