Customer Experience Specialist (Fixed-Term)

1-3 years of experience in a customer service or related position

A customer-first mindset and strong interpersonal skills; ability to be the customer's advocate

onX is seeking a Customer Experience Specialist (Fixed-Term) with a passion for helping all customers to find their way and place in the outdoors.

The Customer Experience team provides personalized support that meets the needs of each person, whether they are planning their first trip or an adventure of a lifetime.

This role will serve as a guide to onX customers, sharing our love of wild places through uncomplicated and informative support experiences that build confidence.

As a Customer Experience Specialist, you will be responsible for providing best-in-class support to our customers through multiple channels, including phone, email, sms, and live chat.

You will be resourceful in uncovering customer-facing issues and identifying creative solutions, all while leveraging the technologies at your disposal.

You will be joining a fun and dedicated team focused on supporting each other, constantly growing product knowledge and expertise, and making an impact on the business.