Customer Service Advisor

Ideally a background in customer services, either telephone or face to face.

Outgoing personality with the ability to form relationships with both customers and the wider team

Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer

This varied role will enable you to gain exposure to several different UK business units, we are growing and our goal is to gain even more market share.

You will work with the wider service teams across the UK and this is a key position and pivotal to the success of our service department.

Deliver an excellent and consistent customer service experience via all channels, including telephone, email and face to face (internal colleagues)

Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.

Liaising with internal departments as and when necessary eg.

Actively help our customers to buy through cross and upsell opportunities.

Continually and proactively develop your knowledge of all the company products

Provide accurate information to customers as well as guidance, supporting them to make their product selections