Order To Cash - Sr Analyst

Solid understanding of the SAP environment

Demonstrated strong customer focus and keen ability to proactively identify and respond to customer needs and take appropriate action

Navigate the end-to-end Order Management process

Capacity to resolve logistic issues

Has proven capacity to be flexible and capacity to adapt based on changing environment

Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Support, Compliance SOX, Credit Management, Email Management, Financial Accounting Controls, Financial Operations, Financial Reports, Human Resources (HR) Shared Services Advisory, Internal Financial Reporting, Interpersonal Relationships, IS Audit, Mail Correspondence, Preparation of Financial Reports, Project Management, Quantitative Analytics, Vendor Management

The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, from order capture through fulfillment, delivery confirmation, and post-delivery support.

This role coordinates internally across supply chain, inventory, logistics, and billing teams to ensure orders are processed accurately and delivered on time to meet customer demand.

Manage Purchase orders, special requests, rush orders, drop shipments, blocked orders, COT’s, product allocation, daily/weekly notifications, order errors, Validate the accuracy of special details or instructions, etc.

Manage oversees the complete order lifecycle: receipt, validation, input, status updates, fulfillment coordination, invoicing, and order closure.

Act as primary point of contact for customers regarding order status, delivery schedules, Online ordering issues, and any order changes or exceptions.

Verification and creation of new customer accounts.