Senior Property Management Software Support Specialist

2+ years of experience in software support, IT helpdesk, or property management system support (required).

Strong working knowledge of Funnel, Entrata, or similar CRM/PMS platforms (required).

Assist Technical Support Specialist Lead with training initiatives for Customer Care/Contact Center team and Support associates on Funnel, Entrata, and Skillpointe systems and processes.

Resolve technical issues across CRM, PMS, and supplemental software access/troubleshooting.

Troubleshoot payment and promo code issues, duplicate charges, and failed processing between Funnel and Entrata.

Manage document-related issues (missing forms, failed uploads, lease packet errors).

Diagnose data sync errors (guest card not transferring, co-applicant not syncing, status stuck, duplicates created).

Resolve notification/communication issues (emails not delivered, duplicate reminders, SMS failures).