Part-Time Shelter Support Worker- Community Care (Day), Women's Shelter

General knowledge of an academic or technical discipline normally acquired through the completion of a college diploma (example: Social Service Work, Community Service Work)

Cases for equivalency will be accepted

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1-3 years experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression

Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming

Supportive counseling and group-work approach that is flexible, client-centred and strengths-based

Comprehensive Medical, Vision, and Dental Coverage

Life Insurance and Long-Term Disability Benefit

Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%

Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days

Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Provide individualized support during program activities, including emotional support, safety planning, de-escalation, crisis intervention, and brief counselling as needed.

Assist with meal services by supporting meal set-up, service, and clean-up to ensure access to nutritious and culturally diverse food.

Document program activities, participant engagement, incidents, and outcomes in accordance with organizational and funder requirements.

Support participants in accessing health care, mental health supports, income assistance, housing services, and other community resources in collaboration with assigned case managers.

Develop, facilitate, and support group, clinical, recreational, and life-skills programming across shelter programs.

Model and reinforce community norms related to safety, inclusion, harm reduction, and mutual respect.

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Shelter Support Worker - Community Care provides supportive, participant-centred services across YWCA Toronto’s four shelter programs and will be required to work at any shelter location based on operational needs. The incumbent supports women and gender-diverse people, and their dependents experiencing varying forms of homelessness as well as intersecting social and systemic barriers by promoting dignity, safety, autonomy, and well-being. This role is designed to collaborate with interdisciplinary staff teams in each program to support high-quality, integrated services. The Shelter Support Worker – Community Care plays a key role in ensuring the continuity and enhancement of services across all shelter sites located in the Toronto area

ABOUT YWCA TORONTO – YWCA Women’s Shelter

Women’s Shelter is a 33-bed emergency shelter supporting women and gender-diverse people, with or without dependents, who are fleeing violence. The program includes a Transitional Housing and Support Program that offers up to two years of post-shelter support to promote safety, stability, and long-term housing outcomes.

Our shelters operate 24/7 and are grounded in feminist principles, trauma-informed and strengths-based care, harm reduction, anti-oppressive practice, transparency, and a spirit of inclusion. In addition to shelter accommodation, all programs provide nutritious and culturally diverse food, access to health care, crisis intervention, supportive counselling, individualized service planning, clinical and recreational programming, as well as opportunities to engage in advocacy