Practice Operations Manager

Nice to have:

5+ years of experience in practice leadership, with a preference for experience within complex, multispeciality ambulatory settings

Direct experience leading multidisciplinary patient facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience

Strong desire to surpass the status quo for patient experience

Health Insurance: Comprehensive medical, dental & vision plans

Employee Assistance Program

401(k)

FSA & HSA savings programs

Short & long-term disability

Pre-tax commuter assistance program

We are expanding our capacity to provide whole-person care to patients with severe mental illness in the Los Angeles market, and are growing our leadership team as a result! We are looking to hire a

Practice Operations Manager

to serve as the operational leader for our LA clinic. As a dyad partner to our Clinic Director, the Practice Operations Manager will take the lead on service delivery and operational alignment, delivering on key KPIs and meeting and exceeding operational targets. Onsite and in partnership with clinical leaders, the Practice Operations Manager will provide leadership from a people, systems and process perspective - training, coaching, mentoring and developing teams, while modeling the behaviors to provide best in class service and care to our members.

Truly cross-functional, you are comfortable working across clinic and centralized teams, including HR, Talent, Finance, Growth, Central Operations and Technology to facilitate the programs and systems that will enhance your team’s ability to deliver exceptional care while growing a healthy, sustainable business. You are adept at navigating change in a growing organization, are curious and motivated to learn new technologies, and embrace the ability to improve and streamline how work is executed in your clinic. A player/coach, you are equally as comfortable delegating work as you are rolling up your sleeves working with members. You possess meticulous attention to detail and are highly organized. If you are excited about the opportunity to lead operational excellence in an organization that is dedicated to creating centers of excellence for SMI care, we would love to hear from you!

We are clinicians, operators, technologists, and scientists. The people here chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system. We are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist who sees patients in the morning informs the product roadmap in the afternoon. The AI engineers who develop our technology understand the clinical complexity it needs to solve. The scientist pushing frontier research in SMI outcomes sits next to the operator who runs the clinic it measures.

Every function (finance, product, people, growth, technology) is in direct service of one thing: better outcomes for the people we serve. Everyone is on the front line, working directly alongside our clinical teams and our members.

What We're Building:

Most healthcare companies ask you to optimize an existing system. We’re asking you to build things that have never existed.

A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health.

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people with severe mental illness. We build and operate high-acuity, in-person clinics nationally.

Our model integrates psychiatry, therapy, primary care, dietitians, and community support under one roof. It has proven itself as the most effective in the country, which is why we collaborate with leading health systems including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit to extend our care to where it’s needed most.

But what makes us fundamentally different is that we are also building the science and technology layer that this field has never had. We are developing proprietary clinical protocols, designing novel measurement science, and engineering an AI data science platform purpose-built for the complexity of severe mental illness. Every patient interaction generates data that feeds back into our protocols, our technology, and our understanding of what actually works.

We reduce hospitalizations. We improve stability. We keep people alive and in their communities. We help our members gain purpose and meaning.

'Amae',