Spa Front Desk - Norwell, MA

Two to three (2-3) years of experience in retail sales or customer service.

Proven capability to contribute to and execute marketing strategies.

The Spa Front Desk is responsible for overseeing the cosmetic concierge team, ensuring exceptional service delivery to cosmetic patients.

This role involves reviewing treatment plans, coordinating financing options, scheduling appointments, and managing patient product needs.

A primary focus is placed on delivering superior customer service while contributing to the practice’s cosmetic marketing strategies to drive sales growth.

Lead the cosmetic front office team, establishing and maintaining a high standard of service excellence.

Greet patients and handle check-in and check-out processes, ensuring their scheduling needs are met promptly and efficiently.

Build and retain patient relationships by providing compassionate and exceptional care.